|
USE |
COST |
OPEN COMMUNICATION |
YES / NO |
YES / NO |
|
1. Keep people informed with factual information. 2. Provide affected parties the opportunity to input when making decisions. 3. Feel free to offer input. 4. Engage people, as collective intelligence is smarter than any one individual. 5. Challenge each other’ s ideas.
RESPECT( VALUE)
|
YES / NO |
YES / NO |
|
1. Accept employees as individuals. 2. Ask for employee input. 3. Listen to understand that input. 4. Use that input. 5. Provide feedback as to how the input was used / not used. 6. Treat everyone fairly.
TEAMWORK
|
YES / NO |
YES / NO |
|
1. Know what is needed from each other. 2. Proactively meet / exceed the defined needs. 3. Provide feedback regarding performance to meet / exceed the defined needs. 4. Use feedback to improve performance. 5. Proactively do whatever needs to be done.
TRUST( LUBRICANT OF WORKING RELATIONSHIPS.)
|
YES / NO |
YES / NO |
|
1. Competently complete job responsibilities. 2. Dependable – follow through to do what is expected. 3. Keep confidential information confidential. 4. Keep people informed with needed factual information. 5. Emotionally stable. 6. Admit mistakes and limitations.
POSITIVE
|
YES / NO |
YES / NO |
1. Use“ honest” mistakes as learning opportunities. 2. Emphasize the good in every situation. 3. Celebrate successes. 4. Create an enjoyable, fun work environment to encourage employee loyalty. 5. Exhibit an“ I Can” attitude. |
|
|
DR. LARRY COLE is a lead trainer for the North American Equipment Dealers Association’ s Dealer Institute.
opment, which leads to a very serious question: as important as these teamwork behaviors are for creating high-performing work teams, why are internal trainers not teaching these behaviors? Is it possible that internal trainers are not aware of the importance of these behaviors for leadership development and high-performing work teams? The fact is, a trainer can only offer what they know. This knowledge deficit can be addressed as you now have a teamwork behavioral blueprint that can be put to work within your dealership. Should you need assistance, contact Tom Healy, NAEDA’ s Director of Dealer Development at( 231) 250-6306 or email him at thealy @ naeda. com. He will be glad to assist you.
LARRY COLE, PH. D., is a lead trainer for and consultant to the North American Equipment Dealers Association’ s Dealer Institute. He provides onsite training and public courses to improve business leadership effectiveness and internal and external customer service. Please send questions and / or comments to Larry at teammax100 @ gmail. com
Another possibility for you is to copy the behavioral blueprint and use a Likert Scale of 1-7 to measure the degree that each behavior is used within a department or store.
You just read my last article in the Equipment Dealer Magazines as it is time for me to retire. Working with dealerships over the past 15 – 20 years has been an interesting, enjoyable, and educational ride for me, and I want to thank those of you with whom I have had the pleasure of working. EDM
WINTER 2025 • EQUIPMENT DEALER MAGAZINE 39